I can only speak for the U.S. but over a 7+ year period I have had to return at least a half a dozen watches to different dealers to China and none ever got lost. More importantly, once you take it on yourself it is your nickel. And by the way, more often than not the dealer would actually send me a new one rather than making me wait for the repair. They just want to get yours first to make sure you didn't make it worse or inflict the damage in the first place.