This ain't Amazon and yes you are going to out a few bucks mate, price/chance you take to get 4-5 thousand dollar watch for 350 or so. To echo past sentiments, yes it should have been caught but sh*t happens and Toro as usual is being a stand-up guy. But read panerai153's posts dealers at mercy of factory on movements. All in all the guys have tried to help you ,steel tried to fix but hopeless case this should show you it is a tough game but plenty of good people in it to help out. It is unfortunate you got a bad one first time out but that happens from time to time to all of us, welcome to the rep game.