Believe me. I have tried. I sent another email this evening asking to pay in 1/3 increments along with any sort of references. Sadly, more of the same. I also asked to them to show a picture with my name and date before payment. They refused. This, in my opinion based on dealing with Andrew, Toro and other dealers, is a cash and carry scam. I recommend avoiding this factory until their practices change or they show some willingness to to provide proof of products before payment and shipment. Risk management is key with a new partnership. Good luck if you commit to purchase here. And please update the board of how the sale works out should you go forward. I am not doing business here until there is more information. Good luck.