Sorry for this trouble exactly on your cherry watch.
Those collectors used to have excellent reputation (I am confident that, should you ever decide to ask them for a replacement they will help), and I am concerned with all these issues that are coming out about their current performances.
I know that already in the past they had down times -- due to recurring serious health problems to one of them, I heard.
It maybe that also on these occasions it's something alike.
Nothing than can sooth your trouble, I understand.