LOL relax buddy What you said regarding your experience happens in the rep world. It's best not to trust the worker bees after all it's not Nordstom's. Even at Nordstrom's you can't trust the low level staff's eagerness to perform their work in a manner which meets everyone's expectations. And like Nordstrom's I bet Angus would stand up and help you out anyway. Through the fora you get access to the actual TDs like Toro, Angus, Rochest and they are the ones you should ask regarding your purchases. Don't assume that some worker bee in china with broken English can interpret your needs and questions and respond with western expectations of business integrity. That's being a newb or naive or both. It happened to me too as a newb and things still happen to me as a more experienced member. Just part of the learning curve. Too many people expect the dark side to work exactly like the legit world in which they live. PS buy the seller is not a WUS trademark. It's an internet thing. Way before WUS and extends to our hobby too. Just sayin'