Stephane Posted July 19, 2008 Report Share Posted July 19, 2008 Hi all, I think you're going to love this one. After waiting for three months, I decided to call the AD today to see if there was a chance my SeaDweller was coming back home soon. - Me: Good morning, I'm calling to know if my watch is ready! - AD Employee1: Let me check that for you Sir. Can you please give me the reference number.- Me: blabla - AD Employee1: I'll check it right away with my collegue. - AD Employee1: Sir, it's not back yet....but it shouldn't take long now. Oh, hold on my collegue wants to speak to you. - AD Employee2: Good morning Sir. We were waiting for you call back to confirm your desire to have the watch serviced. I see here that in May my female collegue wrote "will think it over and call back!" - Me: Indeed I got a call in may with an offer for the service and an offer for a spare bracelet. I said yes for the service and no for the bracelet. - AD Employee2: Oh, then there is a huge confusion, I'm terribly sorry. - Me: Do you mean the watch is not even at Rolex? - AD Employee2: oh yes it is but they wait for us to tell them what to do with it. - Me: ok, so, what can we do, I miss my 16600 very much. - AD Employee2: Usualy it takes 8 weeks for Rolex to service the watch and send it back. I'll call them next tuesday (monday is holiday here) and will call you back. I'll try my best to have it done in emergency. - Me: Thanks, we'll speak on tuesday then. Have a nice week-end. - AD Employee2: you too Sir. How do you like that ?! The only good news is that it will not take as long as my friend's Breitling wich was sent last december Cheers Stephane UPDATE UPDATE UPDATE UPDATE UPDATE UPDATE UPDATE UPDATE UPDATE Hi Guys, A little update with the Sea Dweller Saga... Last week I got a call and the AD told me Rolex had promised to do it as a total priority. I can pick it up on august 8th. So, of course, I was quite satisfied... . . . . . BUT . . . . Today my cell phone rang and the AD asked me some questions again: "Sir, you wanted a service but what do we do with the spare bracelet?" My god, I already told them twice I didn't want a spare bracelet. "Ok Sir, but about the service. You asked to NOT polish it, right?" Yes I did... "Well it is polished, I'm sorry, Rolex was too fast and they started with the polishing!" Why did they do that? "Obviously, the watch has been polished before and not by an official Rolex Service Center. So the shape wasn't right. " Ok, listen, there is nothing I can do now, so let's continue the service anyway. "Thanks for your understanding Sir." I was about to ask the guy: So what is wrong with the shape: was it the CGs, the lugs ? .... Because I know some great modders personaly. You might have heard about MM, Tribal, Kelster, Taka or Ziggy .... Anyway, it's coming back soon Cheers Stephane Quote Link to comment Share on other sites More sharing options...
Dani Posted July 19, 2008 Report Share Posted July 19, 2008 I whaited 5 months for my emergency and if i woud service my jlc they gave me time frame of 4months minnimum lol a regular movment from jlc you shoud think a AD coud do a simpel service on it I feel your pain on missing the watch, i missed my emergency so bad but now its back all shiny and nice Quote Link to comment Share on other sites More sharing options...
KB Posted July 19, 2008 Report Share Posted July 19, 2008 This is an all to common story with gen servicing, it really makes you appreciate what Ziggy does even more. Ken Quote Link to comment Share on other sites More sharing options...
robj Posted July 19, 2008 Report Share Posted July 19, 2008 Is he an authorized service point for Rolex then? If he is I will use him from now on has to be better than going to the AD and they send it to someone Quote Link to comment Share on other sites More sharing options...
freddy333 Posted July 19, 2008 Report Share Posted July 19, 2008 Assuming the AD follows through (following the Russian adage to 'trust, but verify', I would call the AD to remind them to phone Rolex on Monday) I would be surprised if you did not have your watch back, in new condition, within 2 weeks. Quote Link to comment Share on other sites More sharing options...
DuDro Posted July 20, 2008 Report Share Posted July 20, 2008 Ouch! I feel for you... I dropped mine off to the Rolex Service Center when I was in Taiwan this past Spring. Took them 15-days and my Exp 2 looks like new! The best $350 that I've spent in a loooooong time...Good luck to you and remember the wait will be worth it! Quote Link to comment Share on other sites More sharing options...
Shundi Posted July 20, 2008 Report Share Posted July 20, 2008 Omega took a month to get me my SMP back...from two states away...interestingly enough, it only took them 2 weeks to get me my watch back from Switzerland... go figure. Quote Link to comment Share on other sites More sharing options...
maulermacall@hotmail.com Posted July 20, 2008 Report Share Posted July 20, 2008 Out of curiousity do you know how much the service will cost? Or does it depend on the work they carry out depending on any problems they find? With no disrespect to any of the watchsmiths here, if you have a genuine, Rolex an authorised RSC is the only only place Id go to for a service. Quote Link to comment Share on other sites More sharing options...
robj Posted July 20, 2008 Report Share Posted July 20, 2008 I agree best to use main dealer Price wize I normally pay between $300-$500 depending on model Quote Link to comment Share on other sites More sharing options...
Stephane Posted July 20, 2008 Author Report Share Posted July 20, 2008 Thanks for your comments. The offer I accepted in may was 396 Quote Link to comment Share on other sites More sharing options...
omni Posted July 20, 2008 Report Share Posted July 20, 2008 Normal for gen service for me is 2 to 3 months. Panerai out now for 2 months, $500 service charge. Quote Link to comment Share on other sites More sharing options...
w.genzo Posted July 20, 2008 Report Share Posted July 20, 2008 Hello stephane, did you asked to polish it too? My AD doesn't service the watch without polishing it, and it's a pity unless it's necessary Quote Link to comment Share on other sites More sharing options...
Dizzy Posted July 20, 2008 Report Share Posted July 20, 2008 thats rediculous. I would demand they send it back overnight express and have it serviced somewhere else. I am sure you can find a good watch maker to service it for you locally for half the price and perform the same quality of service. Quote Link to comment Share on other sites More sharing options...
Fidestro Posted July 20, 2008 Report Share Posted July 20, 2008 Omega took a month to get me my SMP back...from two states away...interestingly enough, it only took them 2 weeks to get me my watch back from Switzerland... go figure. The Omega service center in New Jersey is absolutely awful. Nothing about that surprises me. Quote Link to comment Share on other sites More sharing options...
Stephane Posted July 20, 2008 Author Report Share Posted July 20, 2008 Hello stephane, did you asked to polish it too? My AD doesn't service the watch without polishing it, and it's a pity unless it's necessary Hi w.genzo: I asked for a service of the mvt and stated DO NO POLISH IT. They looked at me like if I came from Mars Now, whit all the mess I have no idea how the watch is going to come back ...probably polished. I'll have to scratch it all over again, which will be a pleasure thats rediculous. I would demand they send it back overnight express and have it serviced somewhere else. I am sure you can find a good watch maker to service it for you locally for half the price and perform the same quality of service. If only Ziggy came to Europe, I would do that Last time I asked to a "local" watchmaker to fix a crystal it costed 35 euros for a 5 minute job. I do not trust strangers, I only trust people from this community or the RSC. Quote Link to comment Share on other sites More sharing options...
Stephane Posted July 29, 2008 Author Report Share Posted July 29, 2008 Hi Guys, A little update with the Sea Dweller Saga... Last week I got a call and the AD told me Rolex had promised to do it as a total priority. I can pick it up on august 8th. So, of course, I was quite satisfied... . . . . . BUT . . . . Today my cell phone rang and the AD asked me some questions again: "Sir, you wanted a service but what do we do with the spare bracelet?" My god, I already told them twice I didn't want a spare bracelet. "Ok Sir, but about the service. You asked to NOT polish it, right?" Yes I did... "Well it is polished, I'm sorry, Rolex was too fast and they started with the polishing!" Why did they do that? "Obviously, the watch has been polished before and not by an official Rolex Service Center. So the shape wasn't right. " Ok, listen, there is nothing I can do now, so let's continue the service anyway. "Thanks for your understanding Sir." I was about to ask the guy: So what is wrong with the shape: was it the CGs, the lugs ? .... Because I know some great modders personaly. You might have heard about MM, Tribal, Kelster, Taka or Ziggy .... Anyway, it's coming back soon Cheers Stephane Quote Link to comment Share on other sites More sharing options...
mrandazzo Posted July 29, 2008 Report Share Posted July 29, 2008 I was about to ask the guy: So what is wrong with the shape: was it the CGs, the lugs ? .... Because I know some great modders personaly. You might have heard about MM, Tribal, Kelster, Taka or The Zigmeister .... LOL! I hope they didn't screwed up something! Keep us updated Quote Link to comment Share on other sites More sharing options...
Star69 Posted July 29, 2008 Report Share Posted July 29, 2008 ohhh - what a story ! but the good news - the watch will look like new - they really know how to polish cant wait to see some pics of your new SD Frank Quote Link to comment Share on other sites More sharing options...
Tribal Posted July 29, 2008 Report Share Posted July 29, 2008 ohhh - what a story ! but the good news - the watch will look like new - they really know how to polish cant wait to see some pics of your new SD Frank Yes for shure it will look like new. I think you remember my Tudor and it was horrible before service and polishing. They do a damn good job but it takes time. If I where you I would change the AD Quote Link to comment Share on other sites More sharing options...
HauteHippie Posted July 29, 2008 Report Share Posted July 29, 2008 If it is any consolation, Stephane, at least it's not Panerai you're dealing with... Your story is a walk in the park compared to many I've read on 'risti. Quote Link to comment Share on other sites More sharing options...
Flashman Posted July 29, 2008 Report Share Posted July 29, 2008 (edited) Great to see the Gen brand of all gen brands not bothering to listen to their customer, and get the order wrong whilst charging the earth and taking months to do simple work. A good enough reason to stick with reps. I had a similar issue with my gen Omega Speedmaster, or Swatch Speedmaster as it should really be known. Put me off gens straight away. Reps might not be 100% same quality but at least you can wear it rather than have it on a shelf somewhere in Swiss Cheese Land. I'm keeping my eyes on the Euromariner 2008. Edited July 29, 2008 by TommyB Quote Link to comment Share on other sites More sharing options...
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