Yep, send it off for service.
Always include a service when you buy a watch, and you will always be happier.
The TD's can be great guys and all, but when you order your watch...they rarely stock them and they go and get your watch, pack and ship to you. The movements that come in these reps can be pulls from older watches or broken and quickly repaired movements. Not a nice new freshly installed eta movement. Sometimes you can get lucky and buy a new rep without a problem, but your better off in the long run just to figure a service when you buy it.