RolloRon Posted October 27, 2015 Report Share Posted October 27, 2015 and was wondering what is the preferred method of shipment (from Canada to TrustyT). Anyone with good or bad experience and any suggestions would be appreciated? Quote Link to comment Share on other sites More sharing options...
mymanmatt Posted October 27, 2015 Report Share Posted October 27, 2015 Ive never done it, but I think you would be much better off to pay a few dollars and have it repaired locally. Quote Link to comment Share on other sites More sharing options...
droptopman Posted October 27, 2015 Report Share Posted October 27, 2015 +1, most would say never ship back to China. Even if you have to pay to have it fixed, it usually is a better solution. I personally would never send one back. Quote Link to comment Share on other sites More sharing options...
Mike on a bike Posted October 27, 2015 Report Share Posted October 27, 2015 "I need to return my watch for repair/replacement" not so sure you do , what's the problem? Quote Link to comment Share on other sites More sharing options...
mule play Posted October 28, 2015 Report Share Posted October 28, 2015 I have sent 2 back to Andrew at Trusty for repair/ replacement. No issues...great service. Be prepared to wait up to 2 months for the piece to be returned. Quote Link to comment Share on other sites More sharing options...
Mike on a bike Posted October 28, 2015 Report Share Posted October 28, 2015 Yes and the double customs risk (getting there the worst of it China post makes Italy look good) , most of the time best to bite the bullet and fix. Quote Link to comment Share on other sites More sharing options...
RolloRon Posted October 28, 2015 Author Report Share Posted October 28, 2015 Mike on a bikeI received an AP chrono and straight out of the box the minute counter didn't work. Next day the watch stopped completely. Where I live its impossible to get someone to look at it so my options are really limited. Quote Link to comment Share on other sites More sharing options...
Legend Posted October 28, 2015 Report Share Posted October 28, 2015 Mike on a bikeI received an AP chrono and straight out of the box the minute counter didn't work. Next day the watch stopped completely. Where I live its impossible to get someone to look at it so my options are really limited.Where are you based? I would not recommend sending it back to China given the customs risks AND long wait. Quote Link to comment Share on other sites More sharing options...
Mike on a bike Posted October 28, 2015 Report Share Posted October 28, 2015 Canada Legend. Quote Link to comment Share on other sites More sharing options...
Legend Posted October 28, 2015 Report Share Posted October 28, 2015 Canada Legend.Roger Mike. Sending it to a USA based watchsmith, or even a European one, would still be nearer. Quote Link to comment Share on other sites More sharing options...
RolloRon Posted October 28, 2015 Author Report Share Posted October 28, 2015 Actually I live on an island so I'm pretty remote. I'm really interested to hear from others who have actually returned watches. Thanks mule play. Quote Link to comment Share on other sites More sharing options...
SSTEEL Posted October 28, 2015 Report Share Posted October 28, 2015 I have a few customers in Canada, if you don't mind shipping to Europe pm me, providing you follow my strict shipping instructions, customs won't be an issue. Quote Link to comment Share on other sites More sharing options...
pcardoza Posted October 28, 2015 Report Share Posted October 28, 2015 I sent one piece back to Trusty, which was received is horrible condition. You need to be very careful, follow the TD's instructions to the letter and have some valium on hand for keeping you patient throughout the process.1. Be sure to request that the TD send you an address label in CHINESE, which you will add to the side of the box.2. From the USA, I used USPS Priority Express, which cost me ~$40. It showed delivered in 7 days. 3. Even when it showed delivered, the TD did not acknowledge receiving it for several more days. 4. The repairs took several more WEEKS.5. Then the typical wait for the shipping back to me. My return shipment originated in Hong Kong, so I'm guessing that's where Andrew has his repair shop. All in all, it took about 10 weeks for the round trip. All the issues were addressed and the watch has worked fine since. That being said, I would probably not do it again. Take the time to find someone to service it in North America, or take SSTEEL up on his offer. It'll be a lot less stressful, but you'll pay a few more $$$$$Actually I live on an island so I'm pretty remote. I'm really interested to hear from others who have actually returned watches. Thanks mule play. Quote Link to comment Share on other sites More sharing options...
cavi Posted October 28, 2015 Report Share Posted October 28, 2015 mine just arrived in china yesterday, took almost a month to arrive, went normal us mail. But there was no tracking number...... Quote Link to comment Share on other sites More sharing options...
RolloRon Posted October 29, 2015 Author Report Share Posted October 29, 2015 Thanks to everyone who replied (except Mike on a bike) Quote Link to comment Share on other sites More sharing options...
Mike on a bike Posted October 29, 2015 Report Share Posted October 29, 2015 Thanks to everyone who replied (except Mike on a bikeWell! Quote Link to comment Share on other sites More sharing options...
Legend Posted October 29, 2015 Report Share Posted October 29, 2015 Well!LOL.. Mike, what naughty thing have you done my friend? Quote Link to comment Share on other sites More sharing options...
kernow Posted October 29, 2015 Report Share Posted October 29, 2015 @ Rollo Ron. Mike on a bike is trying to save you hassle. If you look at people like Mike and Legend you'll see experienced members who talk sense and are willing to help you. Basically Mike was saying that you'll have twice the risk of sending to China with customs. Everyone here who gave advice did so with the best of intent. Personally I'd send to SSteel or another watchsmith, after all if you can post to China then you can post to the EU or USA for sure. You'd get a faster and possibly better service that way and your watch should run fine for a long time. But hey ho, it's your decision. 3 Quote Link to comment Share on other sites More sharing options...
Mike on a bike Posted October 29, 2015 Report Share Posted October 29, 2015 And when the watch gets lost/seized/stolen in transit or it takes 4-5 months for the turn around guess who gets a PM for help. Quote Link to comment Share on other sites More sharing options...
panerai153 Posted October 29, 2015 Report Share Posted October 29, 2015 Another factoid, the AP ROO has a notoriously unreliable movement. Trust me, I know from experience. Legend has one of mine that has been back and forth across the Pacific twice , and another that made three trips across the USA To a repair guy in PA., it's sitting on my desk, still not fixed !! Great paperweight. I totally agree with MOB, sending back to China is fraught with problems,all of which were adequately discussed in the above posts. And like MOB said he will be the guy getting a PM for help when things go south. BTW in case you didn't know MOB is one of the best and most proactive moderators on this forumSent from my iPhone using Tapatalk 1 Quote Link to comment Share on other sites More sharing options...
Pontiaddict Posted October 29, 2015 Report Share Posted October 29, 2015 I sent one piece back...All in all, it took about 10 weeks for the round trip. All the issues were addressed and the watch has worked fine since. That being said, I would probably not do it again. Take the time to find someone to service it in North America, or take SSTEEL up on his offer. It'll be a lot less stressful, but you'll pay a few more $$$$$ Respectfully snipped the comment above to express my sentiments as well... my round trip took considerably more time than PC, but I agree wholly, I would not do it again. Quote Link to comment Share on other sites More sharing options...
RolloRon Posted October 29, 2015 Author Report Share Posted October 29, 2015 Ok lets be honest about this. MOB first asked me a question then I answered him then he called me a Canadian Legend. So what was all that aboot eh? Anyways that's why I didn't thank him specifically. But then you started ganging up on me for some strange reason. But regardless I humbly apologize to MOB and thank you for this great forum and I'll try to remember not to PM you.. But getting back to my issue yes I'm fully aware of the problems with shipping and customs and the like and yes I've read about a few who have lost watches but for the most part as long as you follow the TD's specific instructions then most people seem to eventually receive their watch back. Certainly no one has yet to reply to my thread re losing their watch. In my particular case I have to stick it in the mail to someone so it may as well be to China and I have probably a 90% chance of success.Thanks again to everyone. Quote Link to comment Share on other sites More sharing options...
Nanuq Posted October 29, 2015 Report Share Posted October 29, 2015 No, he didn't call you a "Canadian Legend", he was replying to Legend that you reside in Canada. He has the IP tools to look that up, being a trusted Moderator here.Good luck sending your watch to China. Be sure to post pics of the repaired piece when it gets back. Quote Link to comment Share on other sites More sharing options...
pcardoza Posted October 29, 2015 Report Share Posted October 29, 2015 Too funny!!!!!!!! No, he didn't call you a "Canadian Legend", he was replying to Legend that you reside in Canada. He has the IP tools to look that up, being a trusted Moderator here.Good luck sending your watch to China. Be sure to post pics of the repaired piece when it gets back. Quote Link to comment Share on other sites More sharing options...
Beachcomber Posted October 29, 2015 Report Share Posted October 29, 2015 I'm a legend in my own mindSent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
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