NSTNS,
I generally stay out of these discussions, but why would this community NOT look out for its own, KB has a longstanding track record and you don't. Face it there are many $h!t starters out there that are never pleased -I'm not saying you're one of them, but many of us have purchased from Ken and know him but no one knows you! And you don't seem to want to heed any advice here by respected members. I think you can see how many people have chimed in that you have nothing to worry about and Ken will always right a wrong. Patience is all everyone is suggesting and as already said before filing a PP complaint only hurts all of us and you'll not have any supporters after that.
If you want to be part of this community, you have to trust the Mods and the veteran members that have given you advice. Also please donate and upgrade your membership and not take a free ride. There are tons of great people on this forum and more knowledge to be gained here than on many gen watch forums.
Hang in there and give the man another week or two.